Prevue provides products of the highest quality and we attempt to satisfy our customers with replacement parts and/or service if necessary.
Prevue products are covered against manufacturing defects for 90 days from date of purchase.
Prevue will honor warranty claims within 90 days of original purchase of new merchandise.
Customer must supply a copy of the purchase receipt; the receipt can be scanned and emailed to customerservice@prevuepet.com. These can also be uploaded as a image and sent directly to our customer service department by filling out a Replacement Parts form at the bottom of any page within this site, or while viewing any product within the site.
For products outside the warranty period, replacement parts are available for purchase if stocked.
